We all know that social networks are a fundamental part of any digital marketing strategy. More so Facebook bot, the social network that has more active users around the world. This is one of the reasons why you must have an excellent strategy in this network and thus effectively reach the largest number of users.
Automation has also reached this point and today you will discover how bots for social media marketing or Facebook messenger bots can help you in your strategy. You will also understand a little more about how they work, how you should install them and I will give you some tips that will bring you very good results. Continue with me and do not miss any details!
Why is Facebook Messenger important?
By having a good marketing strategy, logically, we hope to have a large following on our Facebook page and we expect even more that these users interact through the various channels we offer them. It can be with a comment in one of our posts, sharing one of our contents, giving us a “like”, or better, sending us a message in private.
When a user sends us a message through Facebook Messenger it means that he wants to have a more personal dialogue with our company. You may want to make a criticism, congratulate us for something or solve any questions you have about our product or service. Whatever the reason for the contact, all communication is important and gives us the opportunity to have a closer relationship with him.
It depends on us how we are going to continue with this relationship. It is essential that the user has a quick response so that he knows that what he sent us is important to us and that we will give him the attention he deserves. And exactly at this point that Facebook bots can help us.
What is the Facebook bot?
The Facebook bot is a program that allows you to interact automatically with your subscribers, through Facebook Messenger. To become a subscriber, the only thing a user needs to do is send you a private message, this action allows you to send messages through the bot.
In short, this robot is responsible for generating the responses that a user receives when sending a message and is also known as chatbot.
With what purpose can I use it?
You can use a bot to create a relationship with users, generate leads or promote your product or service, for example.
With the Facebook bot you can even do a campaign similar to the one you do by emailing marketing and reach your Facebook Messenger contacts, as well as reach the subscribers of your page, or rather, much better, since the opening rate in Facebook Messenger is much greater than what exists in email marketing.
However, just as in email marketing, here you must also be careful with excessive sending of content or sending of content without authorization. Spam also works the same way around here, so be careful!
What to do to install a bot?
There are several tools that allow you to install the bot on your Facebook page and now we will explain how to do it.
Basically, the installation is the same for all tools, today we are going to refer to the two most used: ManyChat and ChatFuel.
To install any of the two, you must enter the link and you will see the option to continue with Facebook. You must enter and authorize so that the tool has access to your page. After that, it’s ready, you can start setting up your automatic responses!
To configure the bot is quite simple since these tools are quite intuitive. The first step is to create a welcome message, which is the one that will be displayed every time someone leaves a message. If you use the free versions of these bots you will notice that before the welcome message, there is a message in English informing the user that you use this tool. These messages appear in both ManyChat and ChatFuel, Particularly I prefer the initial ManyChat message since it is more discreet.
Tips for this strategy to work well for you
To follow I leave you 7 tips that will help you so that your strategy brings you the best results:
- Write several short messages instead of one long one, so the conversation will seem more natural.
- Before several short messages put a pause to give more authenticity to the dialogue, in ChatFuel this pause is like “Typing” and in ManyChat you will find it as “Delay”.
- The welcome message is the first message that you are going to send to your subscriber, therefore, think about how to do it so that it is original. Take advantage and place a link for your page while waiting for your answer, for example.
- Before posting any of your messages, do the test. In ChatFuel is the option “Test this Chatbot” and in ManyChat is the option “Preview”, both are in the upper left. Sometimes this is where we just realize that the message is not as we want.
- Use the tool’s labels to segment your subscribers. This way you can send personalized content.
- We can equate this strategy to email marketing, therefore, have the same considerations when using it. Inform your subscribers that they can stop receiving your content whenever they want.
- Use your creativity to create Broadcasts, the massive messages sent by the bot. be original.
Increasingly automation is becoming part of our day today. People look for immediate answers and with a well-programmed chatbot you can make this possible. Nothing can replace the response of a human, but this tool can help you both improve communication with your subscribers, and increase the engagement of your audience. Take advantage of it and put it to work in your favor, with creativity and good planning you can obtain excellent results.
I hope this article has been useful for you and that you will soon start using this marketing strategy.